Frequently Asked Questions:

 1. Why doesn't my house show up on the map?
 2. Why can't I find my address?
 3. My address information is incorrect, or is miss-positioned on the map. Who do I contact to get it corrected?
 4. My parcel and/or owner information is incorrect. Who do I contact to get it corrected?
 5. Why is my house sitting on the property line?
 6. How often is the data on this web site updated?
 7. Is topography available on the website?
 8. Will other mapping themes be available in the future?
 9. Why can't I print a map from using the print button?
 10. Why can't I see Map Coordinates on the bottom of the map?

1. Why doesn't my house show up on the map?
This data is for property tax assessment purposes only. It was constructed from property information recorded in the office of the register of deeds, and is not conclusive as to location or property or legal ownership.
For more information contact the Sevier County Property Assessor's Office at (865) 453-3242.
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2. Why can't I find my address?
The address information on this web site is from the Sevier County 911 Office official addressing database. Addresses are assigned and maintained by 911. If you are unable to find your address, it is possible that 911 does not recognize that it exists, or does not recognize your street name spelling. For more information please contact the Sevier County 911 at (865) 774-6201 or email them at Sevier County 911.
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3. My address information is incorrect, or is miss-positioned on the map. Who do I contact to get it corrected?
The address information on this website is from Sevier County 911. It is possible that 911 does not recognize that it exists, or does not recognize your street name spelling. For more information please contact the Sevier County 911 at (865) 774-6201 or email them at Sevier County 911.
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4. My parcel and/or owner information is incorrect. Who do I contact to get it corrected?
Property and Owner data is maintained by the Sevier County Property Assessor's Office. For questions about property boundaries or to report an error please contact them (865) 453-3242.
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5. Why is my house sitting on the property line?
The primary reason for this problem occurs in the Sevier County data set:

a.) Property Data and Planimetric Data (e.g. buildings, fences, edge of pavement, etc.) are captured by different departments and different mapping processes. Property data is captured by the Sevier County Property Assessor's Office. They digitize property data from surveyor-supplied plats, or from deed descriptions, on a daily basis. Planimetric features were originally from the Tennessee Base Mapping project and captured from aerial photography. Since property lines are obtained from a more current, and sometimes more accurate source (surveyed plats), it is possible for them to overlap planimetric data, which is captured at best once every four years.

For questions about property boundaries, especially related to inaccurate map depictions, please contact the Sevier County Property Assessor's Office at (865) 453-3242.

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6. How often is the data on this web site updated?
KGIS makes every effort to update the data as soon as Sevier County sends it to us. The last translation date is always shown on the Metadata document for each layer.
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7. Is topography available on the website?
No, the topography information is not currently available on this web site. However, topographic data is available, for Topography digital data or maps products for Sevier County, contact the KGIS's Data Manager or visit KGIS's Map Products page.
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8. Will other mapping themes be available in the future?
Yes. Sevier County is currently evaluating user needs to determine which data layers to add.
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9. Why can't I print a map from using the print button?
When you hit the Print button you should get a new window popup and the map will draw inside of the new window.

Solution for Windows XP and SP2 users:
Select Tools from the IE main menu.
Select Pop-up Blocker
Click the Pop-up Blocker Settings tab.
In the Text Window under Address of Website to allow type in www.kgis.org .

 

10. Why can't I see Map Coordinates on the bottom of the map?
Map coordinates are seen in the status bar on the bottom of the map window. Whenever you move your cursor the map coordinate will change. If you are using Internet Explorer Version 7 you will have to add KGIS as a trusted site.

Solution for IE 7 users:
Select Tools from the IE main menu.
Select Options
Click the Security tab.
Click the Trusted Sites icon.
Click the Sites button.
Take the check off of the check box beside Require server verification.
In the Text Window under Add this Web site to the zone type in www.kgis.org .
Click the Add button.
Click the OK this window. Close your IE7 window and open a new one.

 

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