Frequently Asked Questions
Help on Mapping Tools
Help on Locate By
1. Why doesn't my house show up on the map?
2. Why can't I find my address?
3. Why is my house sitting on the property line?
4. How often is the data on this web site updated?
5. Is topography available?
6. Why does my Map and Control Station Information get chopped off when I print?
 
1. Why doesn't my house not show up on the map?
The KGIS database consists of 1400+ maps (or tiles), which collectively cover all of Knox County. The original maps were produced from 1985-derived aerial photography. Since 1990, KGIS has annually re-flown a portion of Knox County, updating those maps that have undergone significant change (e.g. new roads or subdivisions) since they were last updated. When a map is updated from the new aerial photography, all new and modified buildings, roads, utilities, etc. are digitized onto the map.

But KGIS does obtain aerial photo coverage for entire quadrants of Knox County on the same annual and cyclical basis. It is therefore possible for the aerial photo layer to be more recent than its associated digital “planimetric” layer.

So take a look at the aerial photo Map Theme to see if your house is visible there. If your house is not visible on the aerial photo layer, then it was probably built since the photography was last flown for that portion of Knox County.

To see when your area was last flown and updated, click the "Get Map Date" link in the upper right hand border of the map. This will tell you the last time the current displayed map area was flown (see Aerial Photography section) and updated (see Planimetric Data section).

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2. Why can't I find my address?
The address information on this web site is from the Knoxville / Knox County Metropolitan Planning Commission’s (MPC) official addressing database. Addresses are assigned and maintained by MPC in accordance with the Uniform Street Naming and Addressing System Ordinance adopted in 1990 by the Knoxville City Council and the Knox County Commission. If you are unable to find your address, it is possible that MPC does not recognize that it exists, or does not recognize your street name spelling. For more information please contact the MPC Addressing Counter at (865) 215-3258 or email them at addressing@knoxmpc.org ..
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3. Why is my house sitting on the property line?
There are two primary reasons this problem occurs in the KGIS data set:

a.) Property Data and Planimetric Data (e.g. buildings, fences, edge of pavement, etc.) are captured by different departments and different mapping processes. Property data is captured by the Knox County Property Assessor's Office. They digitize property data from surveyor-supplied plats, or from deed descriptions, on a daily basis. Planimetric features are maintained by KGIS on a 4-year cycle (see question #1 above) and captured from aerial photography. Since property lines are obtained from a more current, and sometimes more accurate source (surveyed plats), it is possible for them to overlap planimetric data, which is captured at best once every four years.

b.) In 1985 when the original data was captured for KGIS, property data was digitized from old hand-drawn maps and “warped” to best-fit with the aerial photography. As surrounding properties are surveyed and registered with the Knox County Property Assessor's Office, the property boundaries are adjusted as accurately as possible. Other sources for error include: incorrect or inadequate deed/plat information, software bugs, data entry errors.

For questions about property boundaries, especially related to inaccurate map depictions, please contact the Knox County Property Assessor's Office at (865) 215-2360.

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4. How often is the data on this web site updated?
KGIS makes every effort to update the base data (i.e. roads, addresses, property, etc.) every two weeks.  However, the Control Station information is updated by City Engineering as new control becomes available.
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5. Is topography available?
No, topography information is not currently available on this web site. However, access to the topographic information is available in its traditional CAD format (Visit KGIS Products Page for more details).
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6. Why does my Map and Control Station Information get chopped off when I print?
The print page requires a page margin of 0.5 on all sides. You will need to adjust your print margins to correctly print the map.

Select File from the main menu.
Select Page Setup.
Change the left and right margins to .5".
Click OK.
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