Support

KGIS Support & Office Hours

Call 865.215.2641 for technical support, or to request map or digital products.

Phone Support Hours are from 8:00 am to 4:30 pm Monday thru Friday

Website Maintenance Schedule

KGIS is committed to ensuring reliable functionality of this website.  In order to meet this objective, we regularly conduct maintenance updates and enhancements to the system.  These activities may require our site, services and map viewing applications to be completely or partially unavailable for scheduled periods of time.

Schedule maintenance, when required, usually occurs during the following periods: 

  • Tuesday evenings between 6:00 and 10:00 PM
  • Sundays between 8:00 AM and 8:00 PM

A notification is posted on our home page when a maintenance or enhancement event is planned.

Frequently Asked Questions & Troubleshooting

Occasionally, websites may not display or function as expected.  When this happens, clearing out your internet browser's cache will usually fix the problem.  The cache stores information about websites you visit so they can load more quickly in the future.  As website content changes, browsers may not always correctly replace cached information with the latest versions. Another option is to force a "hard refresh" of just that particular web page (and related settings) on which you are visiting. (In Windows broswers, just hold down the Ctrl + F5 buttons...click here for more info) 

Office Hours

Walk-in Office Hours:
Tuesday thru Thursday
8:00 am - 4:30 pm

Monday, Friday - by appt only

Call Support Hours:
Monday thru Friday
8:00 am - 4:30 pm

KGIS Office Staff

Application Issues (Public)

Date: 5/1/2025 12:29:00 PM Application: KGIS Maps Issue #: 767
Assigned To: Jimmy Brink Status: New Issue
Details: The Standard Base Map cache in KGIS Maps seems to be highlighting both two different water polygon featureclasses...is this by design? See 935 Dora Rose Ln (with light blue shading) vs. 11608 Lanesborough Way (which shows darker blue shading).
Resolution:
Details
Date: 3/18/2025 11:51:00 AM Application: KGIS Maps Issue #: 764
Assigned To: Bryan Lynn Status: Resolved
Details: The Launch....Historical Maps tool does not seem to be working in KGIS Maps...When one clicks on it, nothing happens...other options in the pulldown list seem to work ok.
Resolution: Clearing out the users Browser Cache history resolved the problem.
Details
Date: 2/21/2025 9:36:00 AM Application: KGIS Maps Issue #: 761
Assigned To: Bryan Lynn Status: Resolved
Details: The historical points of interest labeling on the Neighborhoods map cache (via KGIS Maps) is now too small to read. See 2736 E Magnolia Ave for example. I'm not sure how this got adjusted to such a small label.
Resolution: Labels were set for font reduction to handle conflicts. I removed the font reduction option. This will cause some labels to not show at all but what does show will be legible.
Details
Date: 2/6/2025 12:26:00 PM Application: KGIS Maps Issue #: 759
Assigned To: Bryan Lynn Status: Resolved
Details: The Launch tool in KGIS Maps should be updated to include Historical Maps
Resolution: Added the button and functionality to KGIS Maps
Details
Date: 2/4/2025 3:10:00 PM Application: KGIS Maps Issue #: 758
Assigned To: Bryan Lynn Status: Resolved
Details: The Launch Into options for all of KGIS's apps should be updated to include Historical Maps.
Resolution: Added Historical Maps to the Launch Tool json file.
Details
Date: 2/3/2025 9:11:00 AM Application: Mobile Maps Issue #: 757
Assigned To: Jimmy Brink Status: New Issue
Details: In Mobile Maps, the Share ....Copy Link does not seem to produce a valid URL... When opening the app, then switching to Parks Map base, then initiating the Share command...Copy Link, it produces the below URL. This is tested outside of the network.
Resolution:
Details
Date: 2/3/2025 8:29:00 AM Application: School Zone Search Issue #: 756
Assigned To: Bryan Lynn Status: New Issue
Details: The School Board District Map display is not being updated whenever one has that boundary displaying on the screen, but then decides to perform another School Zone Search on a different address OUTSIDE of that School Board Zone...the map displaying a School Board district that is DIFFERENT from the most recently searched address can be confusing.
Resolution:
Details
Date: 2/3/2025 8:27:00 AM Application: School Zone Search Issue #: 755
Assigned To: Bryan Lynn Status: Resolved
Details: The School Zone Search returned a Database Connection Error: ORA-28040
Resolution: Updated the KGIS API which is used for gathering school information.
Details
Date: 12/27/2024 11:09:00 AM Application: KGIS Maps Issue #: 754
Assigned To: Jimmy Brink Status: New Issue
Details: The Fire Districts theme in KGIS Maps does not correctly display the border of the City KFD boundaries when Zoomed in...see 135GA009. The City maintains the EM_FireDistricts featureclass, however the Red outlines on the map seem to be pulling from a different featureclass than that.
Resolution:
Details
Date: 11/27/2024 10:28:00 AM Application: KGIS Maps Issue #: 751
Assigned To: Keith Stump Status: Resolved (Awaiting Review)
Details: In KGIS Maps, when searching on Place Name search of "South Knox" (begins), and then clicking on "South Knox Senior Center", the user is presented with error "invalid coordinates"...unable to locate
Resolution: Most likely Knox Planning has positioned that feature outside of Knox County extents by mistake. Need to review Recreation Centers f/c that is maintained by Planning
Details
Date: 9/25/2024 9:03:00 AM Application: KGIS Maps Issue #: 739
Assigned To: Bryan Lynn Status: Resolved
Details: The Topography Historical 2016 map (in KGIS Maps) still seems to be displaying current Major Subdivision Names, whereas it should instead be looking at vintage 2016 data. Might need to re-process that map cache with corrected data.
Resolution: Updated the file geodatabase that is used for cache jobs. It had all subdivision data in it and not just data from before 2016.
Details
Date: 9/16/2024 7:40:00 AM Application: KGIS Mobile Maps Issue #: 737
Assigned To: Bryan Lynn Status: Resolved
Details: The generic search returns 11 parcels when searching on "135 022". However, the parcel that is the exact match of the keyed in item is NOT sorted as the first item on the list. This happens across all VertiGIS apps. Is there a way to place the direct hit results to being "first" on the list or returned items?
Resolution: This is a known issue with VertiGIS applications. May be better in newer versions - not sure.
Details
Date: 8/22/2024 9:48:00 AM Application: KGIS Maps Issue #: 733
Assigned To: Bryan Lynn Status: New Issue
Details: The Print Map operation returns an "Error: Unable to complete operation" message when trying to produce a Landscape pdf current scale of the FEMA Flood Map theme...centered at 2429 Ball Camp Byington Rd
Resolution:
Details
Date: 8/20/2024 8:24:00 AM Application: KGIS Maps Issue #: 732
Assigned To: Jimmy Brink Status: New Issue
Details: The Launch Into option from KGIS Maps over to KGIS Mobile Maps does not seem to be respecting the location box geometry. For example, when I'm zoomed to Alcoa Hwy, the Launch Into Mobile Maps instead zooms to Mechanicsville area
Resolution:
Details
Date: 7/22/2024 8:38:00 AM Application: KGIS Maps Issue #: 729
Assigned To: Jimmy Brink Status: New Issue
Details: The new Historical Topography 2016 map cache displays the Parking polygons with too bright of a transparency. at the zoomed in scales....the transparency should be the same as in the Topography cache.
Resolution:
Details
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